FAQ

Frequently Asked Questions

 

 

                                                                           

 

How can we help you?

Where are you from and located?

We are headquartered in Sydney Australia.

Where are your products made & shipped from?

Warehouse 1: Our US based Fulfillment Center is located at:1615 Lakes Pkwy, Suite C, Lawrenceville, GA 30043 USA

Warehouse 2: 3/450-464 W Botany St, Rockdale NSW 2216, Sydney Australia.

Shipping & Returns

The Lonewolf Brand PTY LTD fulfillment process includes the following: 

Allocating orders ready for the warehouse to package, and ready for carrier pickup. 

It can take up to 2 business days to achieve the above. This means that if an order is received by Monday, it will be ready for despatch by Wednesday at the latest. If an order is received by Friday, it will be ready for pickup by Tuesday of the following week at the latest, and so forth. 

Fulfillment +Transit

The Lonewolf Brand PTY LTD is not a shipping carrier, and thus we rely on the carriers below for our shipping operations on behalf of your online store:

  • USPS Domestic (US):5-9 business days approx.
  • UPS Domestic (US):5-7 business days approx.
  • Global Post (International):12-16business days approx.
  • UPS Worldwide (International): estimated of 12-16business days.

*This is an estimation provided by the carriers, and thus it is not a guarantee. Therefore, the transit times may be shorter or longer based on several logistical factors such as weather, work force shortage or strikes, order volume surge due to holidays, etc.

Where are your products made?

In the USA.

Where are you from and located?

The Lonewolf Brand PTY LTD is headquartered in Sydney Australia.